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Have a quick question? We're here to help from 9am to 5pm EST.

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Drop us a line at any time, and we’ll be right with you.

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Give us a call and leave a message with your name and order number. We'll give you a call back within 1-2 business days.

+1 888-564-6192


Stop by our Toronto and Vancouver stores to see us in person.


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Frequently Asked Questions

Where do you ship?

We ship to Canada (excluding Nunavut), the United States (excluding Alaska and Hawaii) and the United Kingdom. If you're located outside of these regions, then send us an email and we'd be happy to work on a solution together.


We offer a $15 flat rate for shipping under $250. Shipping on orders above $250 is free.


If your order was in stock, expect to receive a shipping confirmation and tracking number within 1-2 business days.

Where do I check the status of my order once it’s shipped?

Once your order has been shipped, you’ll receive a confirmation and a tracking number so you can follow your package as it travels to your home. Sign up for a customer account to see more details on your order.

What if my dinnerware is damaged when it arrives?

Shipping tableware, especially ceramics and glassware, can be tricky. If your tableware arrives broken or chipped, please complete this form. We’ll always make it right.

What should I do with the packaging when my order arrives?

All of our packaging materials are recyclable. To recycle the boxes, envelopes, and packing paper, flatten and place them curbside or wherever you put other recyclable products like cans, bottles, and cartons. The sustainable bio-film that cushions your products is made from potato starch and maize starch. Composed of renewable raw resources, it is fully home compostable and 100% biodegradable. Any packing peanuts shipped with your order are also made of starch and will break down in the sink with water.

What's your return policy? How do I return my product?

If you’re not in love with your new tableware, you can start a return or exchange here. We'll even send you a shipping label to send your order back to us for a full refund.

Do you have an extended return policy for the holidays?

Yes, we're offering returns and exchanges for holidays gifts to be extended to 100 Days. 

Live with us for 30 days.

We want you to love having us around. If we’re not the right fit for your home, we have a 30-day money back guarantee—used or unused. Be sure to hang onto the original packaging to make the return process smoother.

Visit our stores.

Join us in-store to experience our full product range in-person and get a personalized shopping experience. Our hosts are ready to answer your questions, recommend pieces for your home and help you style everything for your next dinner party.