I reported a broken glass the moment the package arrived. I provided every photo that was requested. Instead of sending a full replacement set, I was told I had to wait for a single glass that was “out of stock” until late November or early December. This left me with no complete set to take as a gift on the day of my flight.
What made this worse is that the Fable website showed the same set available for purchase and shipping right away, which contradicts what customer support told me. When I pointed this out, I received no response. I was left with no solution and no product I could use for my trip.
This was not handled well. I expected clear communication and a practical resolution. Instead, I ended up without a gift, out of time, and with no follow-up.